Effective Date:
At Jharkhand Machinery, customer satisfaction is important to us. We strive to deliver quality machinery, industrial equipment, spare parts, and related products. This Refund & Return Policy explains the conditions under which returns, replacements, cancellations, and refunds are accepted. By purchasing products from us, you agree to the terms described below.
Customers may request a return if the product received is damaged during transportation, defective upon delivery, or different from the product ordered. Return requests must be submitted within 7 days of receiving the product.
To qualify for a return, the product must:
The following items are generally not eligible for return:
Once the returned product is received and inspected by our technical team, we will notify you regarding the approval or rejection of your refund request.
If approved, the refund will be processed through the original payment method or bank transfer within 7 to 10 business days. Processing time may vary depending on your bank or payment service provider.
If a product is found to be defective or damaged upon delivery, we may provide a replacement instead of a refund, depending on product availability. Replacement requests must include photographs or videos clearly showing the issue.
Orders may be cancelled before dispatch by contacting our customer support team. Once an order has been shipped, cancellation requests may not be accepted.
Customized, bulk, or special-order machinery cannot be cancelled once production or procurement has begun.
Shipping and transportation charges are generally non-refundable unless the return is due to our mistake, incorrect product delivery, or a manufacturing defect. Customers may be responsible for return shipping costs unless otherwise agreed.
All returned products undergo inspection before any refund or replacement is approved. Jharkhand Machinery reserves the right to reject return requests if the returned product does not satisfy the conditions mentioned in this policy.
Products covered under manufacturer warranty should be claimed according to the manufacturer's warranty terms. Warranty services may include repair or replacement but do not automatically qualify for a refund.
Jharkhand Machinery reserves the right to modify this Refund & Return Policy at any time without prior notice. Any updates will become effective immediately after being published on this page.